WeDo – One Space for Everything (“WeDo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you provide when you use our website, application, and services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you use WeDo, we may collect the following information:
Personal Information
- Name
- Mobile number
- Email address
- Delivery address
- Billing information
- Account/login information
Order Information
When you place an order, we may collect information such as:
- Products or services ordered
- Order amount
- Delivery details
- Order history
- Payment status
- Cancellation or refund information
Location Information
For services that require delivery, ride, or location-based functionality, WeDo may collect location information where necessary and where permitted.
You may be able to control location permissions through your device settings.
Device and Technical Information
We may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Website/app activity
- Pages or features accessed
- Date and time of access
2. How We Use Your Information
We may use collected information to:
- Create and manage your account.
- Process and deliver orders.
- Provide food, grocery, pharmacy, delivery, and ride services.
- Communicate with you regarding orders and services.
- Process payments and refunds.
- Provide customer support.
- Improve our website, application, and services.
- Personalize your experience.
- Send service-related notifications.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with applicable legal requirements.
3. Communication
We may contact you using the information you provide for purposes such as:
- Order confirmations
- Delivery updates
- Payment notifications
- Account-related messages
- Customer support
- Service updates
- Important changes to our terms or policies
Where permitted by applicable law, we may also send promotional communications. You may have the option to opt out of marketing communications.
4. Payments
Payments may be processed through third-party payment providers.
WeDo may receive payment-related information such as transaction status, payment method, transaction reference, or confirmation.
We generally do not need to store your complete payment-card details when those details are processed directly by an authorized payment provider.
5. Sharing of Information
We may share necessary information with trusted parties to provide our services, including:
- Grocery and retail partners
- Restaurants and cloud kitchens
- Pharmacies
- Delivery partners
- Ride partners
- Payment service providers
- Technology and hosting providers
- Customer-support providers
- Legal or regulatory authorities where required
We only intend to share information that is reasonably necessary for the relevant purpose, subject to applicable law.
6. Third-Party Services
WeDo may integrate with third-party services for payments, maps, analytics, communications, delivery, transportation, authentication, or other functionality.
These third parties may process information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party services before using their services.
7. Cookies and Similar Technologies
WeDo may use cookies and similar technologies to:
- Keep the website functioning.
- Remember preferences.
- Understand website usage.
- Improve performance.
- Analyze traffic.
- Provide relevant functionality.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Data Security
WeDo takes reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no website, application, network, or electronic transmission can be guaranteed to be completely secure.
Users should also take reasonable steps to protect their account credentials and devices.
9. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide our services.
- Maintain business and transaction records.
- Resolve disputes.
- Prevent fraud.
- Meet legal, regulatory, accounting, or reporting requirements.
- Enforce our agreements.
When information is no longer reasonably required, it may be deleted or anonymized in accordance with applicable requirements.
10. Your Privacy Choices
Subject to applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain information.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Withdraw certain permissions or consents.
- Opt out of certain marketing communications.
- Raise a privacy-related complaint.
Some requests may be subject to legal or operational limitations.
11. Children’s Privacy
WeDo’s services are not intended for children where applicable law requires users to be above a particular age.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information improperly, please contact us.
12. Pharmacy and Health-Related Information
When you use pharmacy-related services, information necessary to process the order may be handled by WeDo, pharmacies, healthcare providers, delivery partners, or other relevant service providers.
Such information will be handled in accordance with applicable laws and requirements.
WeDo does not provide medical diagnosis or treatment through this Privacy Policy.
13. Location-Based Services
Location information may be used to:
- Identify available services.
- Determine delivery availability.
- Provide estimated delivery or ride information.
- Help drivers or delivery partners reach the requested location.
- Improve location-based services.
You can manage location permissions through your device settings where supported.
14. Marketing and Promotional Activities
Where permitted by law, WeDo may use certain information to communicate relevant offers, promotions, or new services.
You may unsubscribe from promotional emails or communications where an unsubscribe option is provided.
Service-related communications may continue where necessary to complete your orders or maintain your account.
15. Third-Party Links
The WeDo website or application may contain links to third-party websites or services.
WeDo is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
16. Changes to This Privacy Policy
WeDo may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on this page along with a revised Last Updated date.
Your continued use of WeDo after an update may constitute acceptance of the revised policy to the extent permitted by applicable law.
17. Governing Law
This Privacy Policy is governed by the applicable laws of India.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
WeDo – One Space for Everything
📍 Address: India
📧 Email: info.wedo@gmail.com
📞 Phone: 96663 45664
📱 Instagram: @wedo.jc
