At WeDo – One Space for Everything, we want customers to have a convenient and reliable shopping experience. This Return & Refund Policy explains when orders may be returned, replaced, cancelled, or refunded.

1. General Policy

Returns, replacements, and refunds depend on the type and condition of the product or service purchased.

Because WeDo offers groceries, fresh produce, food, medicines, dairy products, bakery items, and other everyday products, different categories may have different return and refund conditions.

2. Eligible Reasons for Return or Refund

A customer may be eligible for a refund, replacement, or other resolution if:

• The product is damaged when delivered.
• The wrong product was delivered.
• The order is incomplete or an item is missing.
• The product received is materially different from the product ordered.
• The product is defective or unusable.
• A product has expired or is otherwise not suitable for use.
• The order was cancelled by WeDo or the applicable seller.
• Payment was successfully made but the order could not be fulfilled.

Eligibility will be determined based on the circumstances of each order.

3. Fresh Fruits & Vegetables

Fresh products may naturally vary in size, appearance, color, and weight.

We may accept refund or replacement requests where products are:

• Rotten or spoiled
• Significantly damaged
• Unsafe or unsuitable for consumption
• Substantially different from the product ordered

Customers should report such issues as soon as possible after delivery.

4. Grocery & General Products

Eligible grocery and general products may be considered for return or replacement when they are damaged, defective, incorrect, or materially different from the order.

Products may need to be:

• Unused
• In their original packaging
• In resalable condition

Certain products may not be eligible for return due to hygiene, safety, or other restrictions.

5. Food & Cloud Kitchen Orders

Due to the perishable nature of prepared food, food orders generally cannot be returned after delivery.

However, customers may contact WeDo if:

• The wrong food was delivered.
• An item is missing.
• The food arrives damaged or spilled.
• The order is substantially different from what was ordered.
• There is another significant issue with the order.

Where appropriate, WeDo may provide a replacement, refund, credit, or another resolution.

6. Medicines & Pharmacy Products

Medicine and pharmacy products may be subject to additional restrictions.

Returns may not be accepted for certain medicines or healthcare products once they have been delivered, opened, or accepted by the customer, except where permitted or required by applicable law.

If you receive:

• The wrong medicine
• A damaged product
• An expired product
• A product that is materially different from what was ordered

please contact WeDo or the relevant pharmacy partner promptly.

Prescription-related orders may also be subject to applicable verification requirements.

7. Dairy, Bakery & Perishable Products

Due to their perishable nature, dairy, bakery, frozen, and other temperature-sensitive products generally cannot be returned after delivery.

If such a product arrives damaged, spoiled, expired, or otherwise unsuitable, customers should contact WeDo promptly with relevant details and supporting photographs where possible.

8. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

• Have been opened or used, where return is not legally required.
• Are perishable and were delivered in acceptable condition.
• Are personalized or specially prepared.
• Have been damaged after delivery due to customer handling.
• Are otherwise excluded from return under the applicable product or seller policy.

9. Requesting a Refund or Replacement

To request a refund, replacement, or other resolution, contact WeDo using:

Email: info.wedo@gmail.com
Phone: 96663 45664

Please provide:

• Order number
• Customer name
• Product/service details
• Reason for the request
• Photos or videos, where applicable
• Any other information reasonably required to investigate the issue

10. Time Limit for Reporting Issues

Customers should report damaged, incorrect, missing, or defective products as soon as possible after delivery.

For perishable products such as food, fruits, vegetables, dairy, meat, seafood, and bakery items, prompt reporting is particularly important because their condition can change over time.

The applicable reporting period may vary depending on the product category.

11. Refund Processing

Once a refund is approved, the refund will generally be processed to the original payment method or through another appropriate method available for the order.

The time required for the amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

12. Failed or Cancelled Orders

If WeDo, a seller, restaurant, pharmacy, or other service partner cancels an order after payment has been successfully collected, an eligible refund may be processed in accordance with the applicable cancellation and refund conditions.

If an order is cancelled by the customer, refund eligibility may depend on the order status and product/service category.

13. Partial Refunds

In certain situations, WeDo may provide a partial refund rather than a full refund, including where only part of an order is affected.

For example, if one item is missing or damaged while the remaining items were delivered correctly, the resolution may apply only to the affected item.

14. Delivery Charges

Delivery charges may not always be refundable, depending on the reason for cancellation or refund and the applicable service terms.

Where an order cannot be fulfilled due to an issue attributable to WeDo or the applicable partner, the applicable charges will be reviewed as part of the refund decision.

15. Fraudulent or Abusive Refund Requests

WeDo reserves the right to investigate refund and return requests.

Repeated, fraudulent, misleading, or abusive refund claims may result in restrictions on refunds, account restrictions, or other action permitted under applicable law.

16. Third-Party Sellers & Service Providers

Some products and services available through WeDo may be provided by independent stores, restaurants, pharmacies, delivery partners, or other third parties.

Additional return, cancellation, or refund conditions may apply to such products or services.

17. Changes to This Policy

WeDo may update this Return & Refund Policy from time to time to reflect changes in our services, business operations, or applicable legal requirements.

The updated policy will be published on this page with the revised effective date.

18. Contact Us

For questions regarding returns, refunds, cancellations, or replacements:

WeDo – One Space for Everything
Address: India
Email: info.wedo@gmail.com
Phone: 96663 45664
Instagram: @wedo.jc