At WeDo – One Space for Everything, we aim to make your everyday shopping and service experience simple, convenient, and reliable. This Shipping & Delivery Policy explains how orders and services are delivered through the WeDo platform.
1. Delivery Areas
WeDo currently provides delivery services in selected locations in India.
Delivery availability may depend on:
- Your delivery address
- Availability of products or services in your area
- Local delivery partners
- Store/restaurant operating hours
- Weather, traffic, or other local conditions
If delivery is unavailable for your location, you will be notified during the ordering process.
2. Delivery Time
Estimated delivery times are displayed during checkout or communicated after placing an order.
Delivery times may vary depending on:
- Order volume
- Product availability
- Distance between the seller and delivery location
- Traffic and weather conditions
- Restaurant preparation time
- Pharmacy/product verification requirements
- Availability of delivery partners
For urgent or time-sensitive orders, the estimated delivery time should be treated as an approximation rather than a guaranteed delivery time.
3. Same-Day & Express Delivery
Where available, WeDo may provide same-day or express delivery for eligible products and locations.
The availability of these options and applicable delivery charges will be displayed at the time of ordering.
4. Delivery Charges
Delivery charges may vary based on:
- Delivery distance
- Order value
- Product category
- Location
- Delivery speed selected
- Applicable offers or promotions
Any applicable delivery or service charges will be shown before you complete your order.
5. Grocery, Fruits & Vegetables
Fresh and perishable products such as fruits, vegetables, dairy products, meat, seafood, and bakery items are delivered according to availability and applicable handling requirements.
Because these products are perishable, customers are encouraged to be available at the delivery address when the order arrives.
6. Food & Cloud Kitchen Orders
Food orders are generally prepared after the order is confirmed. Delivery time may therefore depend on preparation time as well as delivery conditions.
Once an order has been prepared or dispatched, cancellation may be restricted.
7. Pharmacy & Medicine Orders
Pharmacy and medicine deliveries may be subject to applicable laws, prescription requirements, product availability, and verification procedures.
Where a prescription is legally required, WeDo or the applicable pharmacy partner may request a valid prescription before processing the order.
8. Ride Services
For ride-related services available through WeDo, pickup and estimated arrival times may vary depending on driver availability, traffic, weather, and other local conditions.
Ride services may be governed by additional terms applicable to the particular service.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- House/building number
- Street/locality
- City
- PIN code
- Contact number
- Relevant delivery instructions
WeDo may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
10. Failed Delivery
If the delivery partner is unable to complete delivery because:
- The customer is unavailable
- The address is incorrect
- The customer cannot be contacted
- Access to the location is unavailable
- The customer refuses to accept the order
additional delivery attempts or cancellation may be subject to applicable charges and refund conditions.
11. Order Tracking
Where tracking is available, customers may be able to view the status of their order through the WeDo platform.
Order status may include:
Order Confirmed → Preparing → Picked Up → Out for Delivery → Delivered
12. Delayed Delivery
WeDo makes reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:
- Heavy traffic
- Severe weather
- Natural disasters
- Technical problems
- High demand
- Delivery partner availability
- Government restrictions
- Supplier or store delays
13. Damaged or Incorrect Orders
If you receive an order that is damaged, incorrect, incomplete, or significantly different from what you ordered, please contact WeDo as soon as possible.
Please provide:
- Order number
- Description of the issue
- Photographs/videos where appropriate
- Any other information requested by our support team
Depending on the circumstances and applicable policy, WeDo may offer a replacement, refund, credit, or other appropriate resolution.
14. Returns & Refunds
Returns and refunds are subject to our applicable Return & Refund Policy.
Certain products, particularly fresh food, medicines, prepared food, and other perishable products, may have specific return or refund conditions.
15. Contact Us
If you have questions about an order or delivery, please contact us:
WeDo – One Space for Everything
Address: India
Email: info.wedo@gmail.com
Phone: 96663 45664
Instagram: @wedo.jc
